Our support team is ready to help with any account, payment or bonus enquiries, technical concerns and general feedback. Whether you need help verifying your account, checking a withdrawal or reporting a problem, contact the team and they will assist quickly and professionally. Support is available through email, phone and the help centre, and staff can liaise with partner organisations to resolve requests.
| Department | Contact |
|---|---|
| Customer support | [email protected] - for account, payments and technical help |
| General enquiries | [email protected] - for general enquiries and feedback |
| Affiliate enquiries | [email protected] - for partner and affiliate queries |
| Phone | +44 20 7946 0382 - for urgent account questions |
| Working hours | Mon-Fri, 09:00-18:00 |
Please include your account ID and any screenshots when emailing; this helps us investigate faster. We aim to reply within the published working hours and will update you by email or phone as the case requires.
For detailed requests, account issues or cases that need documents, please contact us by email at [email protected]. Email is our preferred channel for matters requiring explanations or attachments. Include a clear subject line, your account ID and up-to-date contact details to help us handle your case quickly and avoid delays. We’ll respond as soon as possible.
Most support enquiries are answered within one business day. Simple questions via live chat or email often receive an immediate or same-day reply, while requests requiring account checks, payment investigations or third-party verification can take longer. Complex cases may need additional documents and follow-up, and response times will depend on the issue's nature and current workload; we aim to keep you updated throughout.
Please share any feedback, suggestions or ideas to improve the site. Submit thoughts via live chat or the feedback form and the team will review them carefully. Player input is used to fix issues, refine features and prioritise changes to make the experience smoother. Your feedback helps shape future updates, so please keep it coming.
